StitchSwap

Secure trading for collectors everywhere

A Trusted Middle Man for All.

Follow @stitch.swap

How it works

Three steps. Nobody ships to a stranger.

1

Find a trade

List your closet or browse Discover. Send a trade offer, and add or request cash on top if you like. Found a trade somewhere else? Invite your trade partner with a link and use StitchSwap as your middle man, so you're protected too.

2

Ship to us

Once an offer is accepted, you both pay within 3 days and get a prepaid USPS label. When you've both paid, drop your item at any USPS location within 7 days.

3

We check, then ship

We inspect both items in person, making sure what your partner is shipping is exactly as described. When both items pass, you pay for shipping home and we send each of you your new piece.

What it costs

StitchSwap fees & pricing

ChargeAmountWhen
Shipping to StitchSwapBased on weightWhen you pay for the trade. A prepaid USPS label, priced by package weight and address.
StitchSwap fee$9.99When you pay for the trade. Covers verification, handling and trade protection.
Shipping insuranceIncludedEvery label includes USPS coverage up to $100 – you can opt to add more at checkout if you’d like.
Shipping homeBased on weightAfter both items pass verification.
Cash on topYou choosePaid by the trader adding it, held by StitchSwap and released once the trade is delivered.

Sales tax is added where the law requires it. Pay by card or bank account, processed securely by Stripe. We never see your full card number.

Protection & refunds

Every trade is protected

If an item fails verification

The trade is cancelled. The honest trader gets a full refund and their item shipped back free. The other trader can pay to get their item back within 14 days.

If your partner doesn't pay

Each trader has 3 days to pay. If your partner doesn't, the trade is cancelled and you get a full refund.

If your partner backs out

You get a full refund, and if you already shipped, we mail your item back free. The trader who backed out forfeits their $9.99 fee.

If something's wrong after delivery

Report a problem with your item from the trade page within 7 days of delivery, with photos. We review every report.

Refunds go back to your original payment method and can take 5 to 10 business days to appear. Full details are in our Terms of Service.

Trust & safety

Built to protect you from scams

Account health

Every trader has a public level based on on-time shipping, verified items and reviews.

Honest reviews

After a trade, you and your partner review each other. Both reviews appear at the same time, so neither can retaliate.

Private by default

Your chats stay private. Staff only see one if it's reported or our filter blocks a message.

Zero tolerance

Slurs, threats and scam attempts are filtered automatically, and the accounts behind them are banned.

Tracking stays private

Tracking numbers are never shared in chats, so nobody can redirect your package.

No counterfeits

Every item is checked in person. Fakes never ship to another trader.

FAQ

Questions

Is anything sold on StitchSwap?

No. Items are traded, never sold. Cash on top only helps even out a trade.

What can I trade?

Clothing and accessories you own, vintage swimwear included. No counterfeits or "inspired" copies, stolen goods, or anything illegal to ship. The full list is in our Terms.

How long does a trade take?

Usually about 1 to 2 weeks: a few days to pay and ship, a few days in transit to us, a day or two to verify, then shipping home.

What if my package is lost?

Every label includes USPS coverage up to $100 – you can opt to add more at checkout if you’d like. Message us and we'll help with the claim.

Can I use StitchSwap for a trade I found somewhere else?

Yes. Start a trade in the app and send your partner the invite link. You both get the same protection as any StitchSwap trade.

How do I delete my account?

In the app: Settings → Delete account. You can't delete it while a trade is in progress, because your partner is counting on you and we need your account to send your item, labels and any refunds. Once your trades are finished, you can delete it any time. You can also email us from the address on your account.